FAQs

Our employees are insured to protect against any loss or breakage that may occur while we clean your home.

The cleaning will leave your carpets or upholstery damp and they will dry naturally during the course of the day.

Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. On average you should clean your carpets every six months.

We use a deodoriser in our cleaning solution that will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.

No*. We offer flexible one-time services, periodic cleaning and/or regular, ongoing maintenance services. It is up to you.

*With regular commercial contract cleaning we would require our clients to sign a contract agreement*.

If there is a service not listed on our website, please contact us and explain the service you would like.

We are extremely versatile and will always look to offer a service to match your requirements.

Your business is important to us and we want to make sure you are completely happy. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. 

We strive to maintain long-term relationships, but understand there may be certain circumstances where it is not possible. In that case, you may elect to cancel your contract with 30 days written notice for any cause and without penalty.

Yes. All you need to do is ask and we will supply details of one or more of our customers who can confirm our commitment to quality cleaning.